Privacy Policy
Last updated: January 2025
Introduction
Mom's Salty Fish ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or place an order with us.
By using our website, you agree to the collection and use of information in accordance with this policy. We keep it simple — we only collect what we need, and we only use it to serve you better.
Information We Collect
We collect personal information only when you provide it to us — typically when you place an order or contact us.
| Information | Why We Collect It |
|---|---|
| Full Name | To address your order and delivery label |
| Email Address | Order confirmation, shipping updates, and support |
| Phone Number | Delivery coordination and WhatsApp order updates |
| Delivery Address | To ship your order to the correct location |
| Payment Method | To process your payment (we do not store card/UPI details) |
We do not collect sensitive information such as passwords, financial account numbers, or government ID numbers.
How We Use Your Information
Your personal information is used only for the following purposes:
- Order fulfillment: Processing your order, arranging shipping, and coordinating delivery.
- Order communications: Sending order confirmation, tracking information, and delivery updates via SMS or WhatsApp.
- Customer support: Responding to your queries and resolving any issues with your order.
- Service improvement: Understanding how customers use our website to improve your experience.
We do not sell, rent, or trade your personal information to any third parties. Ever.
Information Sharing
We only share your information with trusted parties who help us deliver your order:
- Shipping and courier partners (e.g., India Post, DTDC, Delhivery) — your name, phone, and address are shared to fulfill delivery.
- Payment processors — payment is handled securely by Razorpay or UPI infrastructure. We do not receive or store your payment credentials.
We do not share your information with marketing companies, data brokers, or any other third parties beyond what is necessary to fulfill your order.
Cookies and Local Storage
Our website uses cookies and browser local storage for the following limited purposes:
- Shopping cart: To remember items you've added to your cart across browser sessions.
- Language preference: To remember your selected language (English, Tamil, etc.).
- Session management: To keep you logged in during your browsing session.
We do not use third-party tracking cookies, advertising cookies, or analytics cookies that track your behavior across other websites. You can clear cookies at any time through your browser settings.
Data Security
We take reasonable steps to protect your personal information from unauthorized access, disclosure, or misuse. Your data is stored securely and access is limited to people who need it to process your orders.
Payment processing is handled by secure third-party payment gateways (Razorpay / UPI). We do not store credit card numbers, UPI PINs, or any payment credentials on our servers.
Data Retention
We retain your personal information for as long as necessary to fulfill your orders and comply with any legal obligations. Order records are typically retained for up to 3 years for accounting and legal purposes. You may request deletion of your data at any time (see below).
Your Rights
You have the right to:
- Access the personal data we hold about you.
- Correct inaccurate or incomplete information.
- Request deletion of your personal data, subject to legal requirements.
- Opt out of any marketing communications.
To exercise any of these rights, please contact us via email at support@momssaltyfish.com or via WhatsApp. We will respond within 7 business days.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.